Bracketed details such as [COMPANY LEGAL NAME] are still being finalised and will be updated shortly. For any question, write to us using the contact details below.
1. Who we are
This website is operated by Weblancer Technologies, trading as Weblancer Technologies, with its registered address at Surat, Gujarat (GSTIN [GSTIN]). For the purposes of the Digital Personal Data Protection Act, 2023 (“DPDP Act”), we are the Data Fiduciary for the personal data described in this policy.
2. What we collect
Information you give us
When you send an enquiry through our contact form, we collect:
- your name, email address and phone / WhatsApp number;
- optionally, your business name, the service and plan you are interested in;
- the message you write, and the page you sent it from.
If you contact us by email, phone or WhatsApp, we receive the details you share in that conversation.
Information collected automatically
- Technical data: your IP address, browser type and the pages requested, recorded in server logs. We use it to keep the site secure, prevent spam and abuse (for example, limiting how many enquiries one connection can send) and fix problems.
- Theme preference: if you switch between dark and light mode, that choice is saved in your browser's local storage. It never leaves your device.
We do not use analytics, advertising or tracking cookies on this website. See our Cookie Policy.
3. Why we use your data
- to reply to your enquiry and prepare a proposal or quote you asked for;
- to provide, support and invoice the services you buy from us;
- to keep this website secure and prevent fraud, spam and misuse;
- to comply with legal, tax and accounting obligations.
We process enquiry data on the basis of your consent, which you give by submitting the form, and, where you become a client, to perform our contract with you. We do not sell your personal data, and we do not send marketing messages unless you ask us to.
4. Who we share it with
We share personal data only as needed to run our business:
- Service providers who host this website and deliver our email, acting on our instructions and under confidentiality obligations;
- Authorities, where required by law, court order or to protect our legal rights.
When you tap a WhatsApp button, you leave this website and WhatsApp's own privacy policy applies to that conversation.
5. Demo sites
Our portfolio links to live demo stores and client websites. These are separate websites with their own privacy policies. Demo stores are for demonstration — please do not enter real payment details or personal information on them.
6. How long we keep it
We keep enquiry data for as long as needed to respond and follow up, and in any case no longer than 24 months after our last contact, unless you become a client. Client records are kept for the period required by tax and accounting laws. Server logs are kept for a short period for security purposes. After that, data is deleted or anonymised.
7. Security
We use reasonable technical and organisational safeguards — encrypted connections (HTTPS), access controls and secure hosting — to protect your data. No method of transmission over the internet is completely secure, but we work to protect your data and will notify you and the Data Protection Board of India of a personal data breach where the law requires.
8. Your rights
Under the DPDP Act you have the right to:
- access a summary of the personal data we hold about you and how we use it;
- have inaccurate or incomplete data corrected and updated;
- have your data erased when it is no longer needed, or withdraw your consent;
- nominate another person to exercise your rights in case of death or incapacity;
- have your grievances addressed by our Grievance Officer, and then by the Data Protection Board of India.
To use any of these rights, contact us using the details below. Withdrawing consent does not affect processing that took place before you withdrew it.
9. Children
This website and our services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their data, contact us and we will delete it.
10. Where your data is stored
Your data is stored on servers used by our hosting and email providers, which may be located in or outside India. Any transfer outside India is made in compliance with the DPDP Act and any restrictions notified under it.
11. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed; significant changes will be highlighted on this page.
Contact & Grievance Officer
For questions, requests or complaints about this policy or our services, contact our Grievance Officer:
- Name: [GRIEVANCE OFFICER NAME]
- Company: Weblancer Technologies (trading as Weblancer Technologies)
- Address: Surat, Gujarat
- Email: info@weblancertechnologies.com
- Phone: +91 76006 78749
We aim to acknowledge complaints within 24 hours and resolve them within 15 days.