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Legal

Refund & Cancellation Policy

Last updated: 10 October 2026

This policy explains how cancellations and refunds work for services bought from Weblancer Technologies ("Weblancer Technologies"). If your signed quote or proposal sets different terms, those terms apply.

Bracketed details such as [COMPANY LEGAL NAME] are still being finalised and will be updated shortly. For any question, write to us using the contact details below.

1. Cancelling before work starts

If you cancel in writing before we have started work on your project, we refund any advance you paid in full, less any payment-gateway or bank charges and any third-party costs already incurred on your behalf.

2. Cancelling after work has started

Because our services involve time spent on your project, once work has started we charge for the work completed up to the date of cancellation, in proportion to the agreed milestones. Any amount you paid beyond that is refunded.

3. After delivery or go-live

  • One-time fees for the e-commerce platform, websites and other delivered work are non-refundable once the work has been delivered or the site has gone live.
  • We will fix defects in what we delivered at no extra cost, as described in your quote — tell us about any problem and we will put it right.

4. Hosting and recurring fees

  • Annual server-management fees (Weblancer-Hosted plans) are non-refundable once the service year has started.
  • You can choose not to renew at any time before the next service year begins; we will help you move your store to your own server if you wish.

5. Third-party charges

Fees paid to third parties — domain registration, payment-gateway charges, courier, SMS, WhatsApp Business and similar — are governed by those providers' own policies and are not refundable by us.

6. How refunds are paid

Approved refunds are paid to the original payment method, or by bank transfer, within 7–10 working days of approval. Refunds include the GST charged on the refunded amount where applicable.

7. How to request a cancellation or refund

Email us with your name, the project or invoice number and the reason for your request. We will confirm the amount due and next steps.

Contact & Grievance Officer

For questions, requests or complaints about this policy or our services, contact our Grievance Officer:

  • Name: [GRIEVANCE OFFICER NAME]
  • Company: Weblancer Technologies (trading as Weblancer Technologies)
  • Address: Surat, Gujarat
  • Email: info@weblancertechnologies.com
  • Phone: +91 76006 78749

We aim to acknowledge complaints within 24 hours and resolve them within 15 days.

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